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Return and refund policy

Return Policy


How do I return or exchange an item?

Please contact the customer care service at [email protected], and we will help you return or exchange the item of your choice.

I have received a faulty product and want to return it.

Please contact our customer care service, and we will help you. Since we need to establish the details of the damage before we decide how to return the item, please do not send anything back to us without our knowledge and confirmation.

How much time do I have to return the item after I have received it?

We have a 14-day return policy from the day you receive your item.

How do you process my return?

After you have sent us an email to [email protected] about the return, we will get back to you with what to do next. The return process may vary from country to country.

How can I return an item purchased in-store?

If you paid for the item in the store, we could not accept the return online. Please contact the store you purchased the item(s) from directly, and they will assist you. If you paid for the item on another webshop than the official www.sodapop-audio.com, we could not accept the return. Please contact the store you purchased the item(s) from directly, and they will assist you

I received an item from you as a gift. Can I return it?

If the gift was bought from us online, you could return it within 14 days upon delivery. We require the name of the person that bought the gift, and also that the item is in its original condition. Contact our customer care service for help with the return. If the gift was bought from a store, please contact them directly.

When do I get my refund?

When we have received your item at our warehouse, we will refund your money the same way you paid. Please note that any shipping costs will not be refunded. Depending on your bank, it usually takes 3-10 business days before you can see the refund back on your account.